{"id":64251,"date":"2025-04-09T10:32:05","date_gmt":"2025-04-09T14:32:05","guid":{"rendered":"https:\/\/www.fiberwood.ca\/support\/product-reclamation\/"},"modified":"2025-08-20T11:56:06","modified_gmt":"2025-08-20T15:56:06","slug":"reclamation-produit","status":"publish","type":"page","link":"https:\/\/www.fiberwood.ca\/fr\/support\/reclamation-produit\/","title":{"rendered":"R\u00e9clamation \u2013 Signaler un produit endommag\u00e9 ou d\u00e9fectueux"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64251\" class=\"elementor elementor-64251 elementor-64245\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-9d883eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d883eb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75fdfca\" data-id=\"75fdfca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df96e0a elementor-widget elementor-widget-spacer\" data-id=\"df96e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-8a8bf27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a8bf27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d07bdf8\" data-id=\"d07bdf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2002de2 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"2002de2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-l\">Un probl\u00e8me avec l\u2019un de nos produits ou services?<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p><span class=\"TextRun SCXW142755145 BCX0\"><span class=\"NormalTextRun SCXW142755145 BCX0\">Nous sommes l\u00e0 pour vous accompagner. Veuillez remplir le formulaire de r\u00e9clamation, et notre \u00e9quipe s\u2019assurera de traiter votre demande dans les plus brefs d\u00e9lais.<\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-49b6eff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49b6eff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d88a498\" data-id=\"d88a498\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bce68a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7bce68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-0f294d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f294d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a973a1a\" data-id=\"a973a1a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c320f8b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"c320f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h5 class=\"woodmart-title-container title wd-fontsize-l\">Instructions pour soumettre votre r\u00e9clamation \u2013 FIBERWOOD <\/h5> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Nous sommes d\u00e9sol\u00e9s d\u2019apprendre que vous rencontrez un probl\u00e8me avec votre rev\u00eatement FIBERWOOD. Afin de vous accompagner efficacement, veuillez suivre les instructions ci-dessous pour remplir le formulaire de r\u00e9clamation. Vous y trouverez \u00e9galement la liste compl\u00e8te des \u00e9l\u00e9ments requis pour permettre une analyse rigoureuse de votre dossier.<\/p><p>Avant de commencer, assurez-vous d\u2019avoir en main les informations et documents suivants :<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-8fcbdd5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fcbdd5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1918d47\" data-id=\"1918d47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c382518 elementor-widget elementor-widget-wd_text_block\" data-id=\"c382518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Informations sur le contracteur :<\/strong><\/p><ul><li>Nom<\/li><li>Adresse compl\u00e8te<\/li><li>Courriel<\/li><li>Num\u00e9ro de t\u00e9l\u00e9phone<\/li><\/ul><p><strong>Informations sur le d\u00e9taillant :<\/strong><\/p><ul><li>Nom<\/li><li>Adresse compl\u00e8te<\/li><li>Courriel<\/li><li>Num\u00e9ro de t\u00e9l\u00e9phone<\/li><\/ul><p><strong>D\u00e9tails requis :<\/strong><\/p><ul><li>Cat\u00e9gorie de produit FIBERWOOD<\/li><li>Date d\u2019achat, d\u2019installation et d\u2019apparition du d\u00e9faut<\/li><\/ul><p><strong>Documents \u00e0 joindre :<\/strong><\/p><ul><li>Factures du revendeur FIBERWOOD (les factures de l'entrepreneur ne sont pas accept\u00e9es)<\/li><li>Photos d\u2019ensemble de la zone affect\u00e9e<\/li><li>10 photos ou plus en gros plan montrant clairement les d\u00e9fauts observ\u00e9s<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46cde6a elementor-widget elementor-widget-button\" data-id=\"46cde6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.fiberwood.ca\/fr\/support\/reclamation-produit\/formulaire-reclamation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Je suis pr\u00eat(e) \u00e0 remplir mon formulaire de r\u00e9clamation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un probl\u00e8me avec l\u2019un de nos produits ou services? Nous sommes l\u00e0 pour vous accompagner. Veuillez remplir le formulaire de<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":69591,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"city":[],"province":[],"region":[],"board":[],"class_list":["post-64251","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Vous avez re\u00e7u un produit endommag\u00e9 ou d\u00e9fectueux ? Remplissez notre formulaire de r\u00e9clamation en ligne. 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